Returns & Exchanges

At Ninja Kiwi Merch Store, we want you to be fully satisfied with your gear; if you are not, you can return or exchange items within 30 days of delivery. Please ensure all items are in their original, unwashed, and unworn condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive an official Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.

• 3.
  Ship the Items

  Affix the provided shipping label or use a tracked courier service to send the package back to our distribution center.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.